Shipping Policy

Thank you for shopping with Krios Labs.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During product launches, promotions, or periods of high order volume, processing times may be extended.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days (if available)

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other factors outside of our control.

Shipping Locations

Krios Labs currently ships within the continental United States only.

At this time, we do not ship to:

Alaska
Hawaii
U.S. Territories
International destinations

We hope to expand our shipping capabilities in the future.

Order Tracking

Once your order ships, you will receive an email containing tracking information. Please allow up to 24 hours for tracking information to update after shipment.

Lost, Stolen, or Delayed Packages

Krios Labs is not responsible for packages lost, stolen, or delayed after they have been transferred to the shipping carrier. If you experience an issue with your shipment, please contact the carrier directly using the tracking information provided.

If you need assistance, contact us and we will do our best to help.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered and the order has not yet shipped, please contact us immediately. Once an order has shipped, we cannot guarantee that address changes can be made.